Privacy Policy

1. Background

This privacy notice lets you know what happens to any personal data that you g

2. Changes to this privacy notice

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website – https://www.trendrevel.co.uk/.

3. Trendrevel Services Ltd and our Data Protection Officer

We are the data controller of your personal data. As we are a small company with minimal processing of personal data that is not sensitive,  we do not have a dedicated data protection officer (“DPO”). However you can still contact us on Trendrevel@aol.com, marking it “for the attention of the DPO” or “Privacy” or going to Contact Us.

4. What kinds of personal information about you do we process?

Personal information that we’ll process in connection with all of our products and services, if relevant, includes:

Personal and contact details, such as title, full name, contact details and contact details history

Records of your contact with us such as via the phone number of our offices

Jobs you have contracted with us, as well as have been interested in and have held and the associated payment methods used

The usage of our products and services,

Information about your property, such as location, plans, and building work you’ve had done should it be the subject of a contracted report

Information about your employer and job title, if relevant, if we carry out work with your employer and your job title is given within any communications.

TSL is committed to safeguarding the privacy of your information in accordance with the principles below:

• We will only collect and use your information where we have lawful grounds and legitimate business reasons to do so;

• We will be transparent in our dealings with you, and will tell you how we will collect and use your information;

• If we have collected your information for a particular purpose we will not use it for anything else unless you have been informed and, where relevant, your permission obtained;

• We will not ask for more information than we need for the purposes for which we are collecting it;

• We will update our records when you inform us that your details have changed;

• We will observe the rights granted to you under applicable privacy and data protection laws and we will ensure that any queries relating to privacy issues are dealt with promptly and transparently; and

• We will train our staff on their privacy obligations.

5. What is the source of your personal information?

We’ll collect personal information from the following general sources:

From you directly, associates or beneficiaries of products and services

Information generated about you when you use our services

Business partners (for example, environmental data suppliers, local councils), account beneficiaries, or others who are a part of providing your products and services or operating our business

From other sources such as publicly available directories and information (for example, telephone directory, social media, internet, news articles), debt recovery and/or tracing agents.

6. What do we use your personal data for?

We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:

Maintaining a point of contact for jobs

Internal records to demonstrate compliance of jobs based on client requirements

Assessing an application for a product or service, including considering whether or not to offer you the product or service, the price, the risk of doing so, availability of payment method and the terms

Updating your records, tracing your whereabouts and recovering debt (where appropriate)

Managing any aspect of the service

To follow guidance and best practice under the change to rules of governmental and regulatory bodies

For management and auditing of our business operations including accounting

To monitor and to keep records of our communications with you and our staff (see below)

To administer our good governance requirements, such as internal reporting and compliance obligations or administration

To comply with legal and regulatory obligations, requirements and guidance

To share information, as needed, with business partners (for example, financial services institutions, insurers), account beneficiaries, service providers or as part of providing and administering our products and services or operating our business

To facilitate the sale of one or more parts of our business

7. What are the legal grounds for our processing of your personal information (including when we share it with others)?

We rely on the following legal bases to use your personal data:

1.Where it is needed to provide you with our products or services, such as:

 a) Assessing an application for a service

 b) Managing services you hold with us

 c) Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)

 d) Sharing your personal information with business partners and services providers where a contact is in regard to a personal address

 e) All stages and activities relevant to managing the service including enquiry, application, administration and management of accounts, illustrations

2.Where it is in our legitimate interests to do so, such as:

 a) Managing your products and services relating to that, updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)

 b) To follow guidance and recommended best practice of government and regulatory bodies

 c) For management and audit of our business operations including accounting

 d) To carry out monitoring and to keep records of our communications with you and our staff (see below)

 e) To administer our good governance requirements, such as internal reporting and compliance obligations or administration

 f) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations

3.To comply with our legal obligations

4.With your consent or explicit consent:

 a) To apply for data from a 3rd party

 b) To search for data from a 3rd party

8. When do we share your personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

Business partners (for example, environmental data suppliers, local councils), account beneficiaries, or others who are a part of providing your products and services or operating our business

Governmental and regulatory bodies such as HMRC

Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions

9. How and when can you withdraw your consent?

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.

10. Is your personal information transferred outside the UK or the EEA?

We’re based in the UK but sometimes your personal information may be transferred outside the European Economic Area. If we do so we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.

This applies to emails sent through our email address and to report dissemination.

11. What should you do if your personal information changes?

You should tell us so that we can update our records using the details in the Contact Us section of our website. We’ll then update your records if we can.

12. Do you have to provide your personal information to us?

We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

13. Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

14. Visiting our website

When someone visits www.trendrevel.com or any TSL affiliate or divisional sites which are linked to from within our site, and which bear this Privacy Policy (each “the Site”), we collect standard internet log information and details of visitor patterns to track the traffic and numbers of visitors to various parts of the Site in accordance with our Cookie Policy.

This information is collected in the aggregate and does not identify any individuals or gather Personal Information.

We use the personal information we collect to respond to online queries, to supply requested information on TSL projects or opportunities for the specific purpose stated on forms on this website.

For full terms and conditions regarding our website please view the 3rd party “Terms and Conditions” at the bottom of our website.

15. For how long is your personal information retained by us?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations

For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or

Retention periods in line with legal and regulatory requirements or guidance.

16. What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

The right to be informed about the processing of your personal information

The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

The right to object to processing of your personal information

The right to restrict processing of your personal information

The right to have your personal information erased (the “right to be forgotten”)

The right to request access to your personal information and to obtain information about how we process it

The right to move, copy or transfer your personal information (“data portability”)

Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.

17. Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights.

Contact Us

If you have any questions about this privacy notice or if you wish to exercise your rights you can contact us by going to the Contact Us section of our website. Alternatively, you can write to The Old Court House, 20 Simpson Road, Milton Keynes MK2 2DD, marking it “for the attention of the DPO” or “Privacy”.